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Box Shuttle Windows App

What is the Box Shuttle Windows App?

The Box Shuttle Windows App is a Microsoft Windows application that enables you to transfer files between your computer and servers at cloud providers such as Box or Dropbox.  The Shuttle Windows App is a background task that runs with the main Shuttle web app (e.g. shuttle.cloudfastpath.com/cfp/).

The Shuttle Windows App has four major advantages over traditional Windows based file transfer methods such as FTP:

  • it encrypts files so private data remains private during transfer
  • it transfers larger files and larger numbers of files than FTP is designed to manage
  • it transfers data much faster, freeing up network resources for other tasks
  • it manages any errors or interruptions that occur during data transfer and re-sends files if necessary

The Shuttle Windows App is currently supported on Windows 7/8/10 and Windows Server 2008/2012/2016/2019.  A computer that is running the Shuttle app can access and send files from other hosts connected to it that are running other types of Windows. Windows Core (without the UI) does not work.  Contact us at shuttle-support@box.com if you have any questions about your particular configuration.  You only need to install the Windows App if you plan to transfer files directly from your computer or from a mapped drive on your computer.

Quickstart: Installing and setting up the Shuttle Windows App

Installation

  1. You will need a registered Box Shuttle account if you have not already created one.
  2. Open a web browser on the computer where the windows app will be installed.  Go to shuttle.cloudfastpath.com/winapp on the dashboard and install the Shuttle Windows App according to the instructions.
  3. There will be a pop-up box from your system tray (which is usually in the lower right corner of your screen).  If you do not have a pop-up box for some reason, right click the cloud icon in your system tray and select Register Computer…
  4. Computer Name and Service Address fields will be filled in.  Enter your Shuttle username in the email field, and your Shuttle password in the password field.  The Key field may remain blank:
    Two-factor authentication:  If you have 2FA on your account, enter a username in the format [email] code [6-digit code]. If your email is ‘yourName@company.com’ and your current 6-digit authenticator code is ‘123456,’ you would enter a username of yourName@company.com code 123456.
  5. Click Register.
  6. The Windows app should show as connected in a minute or two after you register.  It requires a few additional minutes to create a connection to the web app.

Additional Settings on the Windows App

There are two main pop-up screens available for the Windows App:  Register Computer… and Settings…  You can access these by right clicking on the cloud icon in your system tray:

If the cloud icon is not in your system tray, double click the Shuttle shortcut on your desktop to make it appear.

Register Computer… Menu

SERVICE PORT:  the default port for the Windows App is 443, but you can switch this to 61614 to accommodate firewalls that do not allow 443 access.

Settings… Menu

 

LAUNCH ON LOGIN:  automatically restarts the Windows App when the installing user logs in.  This is selected by default.

RUN AS WINDOWS SERVICE:  Running Windows App as a Service (WaaS) enables you to continue transferring data after the Windows App’s installing user has logged out.  See  Windows App as a Service for details on setting up Windows App as a Service.

Windows App Upgrades and Uninstalling the Windows App

The Windows app will automatically execute its own minor upgrades.  Major upgrades require a download and install of the .msi file.  The latest .msi file will always be available when you click on the Download App button in your dashboard.

Selecting Windows source data in the web app

  1. Locate the files you want to transfer, either on your computer or on your network.  The files to be transferred must be available as a drive on your computer.  If you are running the Windows app in app (non service) mode, you will need to create a mapped drive for each host/folder if the files are not already available on one of your computer’s drives, such as the C: drive.  See the mapping a drive instructions if you do not know how to map a drive.  If you are running the Windows app as a service, you will see all of the connected network drives listed.
  2. The Windows app automatically lists drives for all of the mapped drives it finds when it installs. If you add a mapped drive after the Windows app installs, it will update the list automatically when you create your job.

Stopping the Cloud FastPath Windows app

To stop the the app, go to the system tray and right click on the cloud icon:

The cloud will disappear from the system tray and Shuttle will no longer have access to your files. You can start the app up at any time by double clicking on the Shuttle shortcut on your desktop; the Windows app by default will start automatically when you restart/log back in to your computer. If the cloud icon appears in your system tray, the Windows App is running.

When you have completed your migration altogether, you can uninstall the Shuttle Windows app as you would any other app.

Reasons for Communication Errors

Check your registration parameters by right clicking the Shuttle icon in your system tray and selecting Register Computer… You must have the correct registration URL (example:  shuttle.cloudfastpath.com), and the username and password should be what you use to log into your Shuttle web app (not your Windows or Box login credentials).  Key field should remain blank.

Many IT departments have firewall and other security restrictions in place that prevent the Windows App from accessing the Internet.  See Troubleshooting Connections:  Ports and Firewalls for additional information or contact shuttle-support@box.com.

Updated on February 23, 2022

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